FAQ | Snowtigz – Answers about ordering, shipping & custom designs

Order & Payment

How do I order from Snowtigz?

Add your desired products to your shopping cart and proceed to checkout. You can pay with credit cards (Visa, MasterCard, American Express), Apple Pay, Google Pay, or Shop Pay.

Can I change or cancel my order?

As long as your order is not yet in production, we can make changes or cancellations. Please contact us immediately via our contact page with your order number.

Are my transactions secure?

Yes. All transactions are encrypted and processed via verified payment providers.

Shipping & Delivery

How long does shipping take?

In Germany, it usually takes 3–7 business days. Deliveries to other EU countries or internationally may take longer (see Shipping & Delivery).

Is shipping free?

Yes, shipping is free within Germany. International shipping costs are displayed during checkout. For deliveries outside the EU, customs and import fees may apply, which are the customer's responsibility.

Is there tracking?

Yes. You will receive an email with a tracking link as soon as your package is on its way.

Sizes, Fit & Care

How do I find my size?

You'll find a size chart in every product description. If you're unsure, write to us. We'll be happy to help.

How do I care for my Snowtigz styles?

  • Wash inside out at 30°C
  • Do not tumble dry
  • Leave printed areas untouched when ironing
  • For further details, see Care Instructions.

Returns & Exchanges

Can I return or exchange my order?

No. Since each Snowtigz product is individually produced according to your order, there is no right of return or exchange (Section 312g Paragraph 2 No. 1 of the German Civil Code).

Are there exceptions?

Yes. Only if an item is damaged or defective. In this case, please contact us within 7 days of receipt with photos and your order number. We will arrange a replacement or refund.

Made 4 U & Logo Designs

Can I request my own design?

Yes! With our Made 4 U category, you can share your ideas with us at any time. Whether it's streetwear, a completely different style, or a special one-off piece. We'll discuss everything with you and implement it individually.

Do you also offer logo designs for companies?

Yes. In addition to fashion, we also develop custom logo designs for companies, projects, or startups. Simply contact us via the contact page.